Community Investment, Customer Experience

Leadership Means Lifting Others

March 13, 2018

Honoring Comcast’s female leaders for Women’s History Month

As the Director of Learning and Development for Comcast’s West Division, Teresa Coleman-LaChance makes sure her team has the latest information and training about Comcast’s products and services so they can deliver great customer experiences.

We sat down with Teresa to learn what inspires her and how she supports her team.

Which of Comcast’s company values resonate with you most?

Respect and commitment to community. I’ve been with Comcast 14 years, and the company holds true to these values. Every year, I participate in Comcast Cares Day with my husband and daughters. It’s always a wonderful day, but it’s really just one of many ways that Comcast shows our support for local communities.

What motivates you to mentor others?

I’ve had quite a few mentors myself — people that believed in me before I believed in myself. I wanted to try and provide that same positive influence for others.

I make a point to mentor and develop my teams and other individuals as well, and I’m proud of the number of people that I’ve helped move up in their roles.

I also enjoy being a part of our local women’s Employee Resource Group. Through events and one-on-one mentoring, we enable employees to connect with key people in leadership at Comcast. I have seen huge value in that for myself and others.

How do you support other women in your professional circles?

I make a point to work with our young women on the team to make sure they have opportunities to grow and learn new skills, especially women looking to become trainers or go into leadership. I am passionate about helping people move forward in their lives and careers. Good leaders develop and mentor others, and I want to live that out.

I’m also not afraid to bring up tough questions. If I’m in a discussion about who we should be putting in our next leadership program, I always challenge us consider diversity in our selections.

What would people be surprised to learn about you? Where would we find you when you’re not at work?

I recently tried roller derby for about eight weeks! My daughters have done it, so it was fun to try with them. My family is a huge priority for me. I love to hike with them, and support them in all they’re doing. I’m also an avid reader — anything from page-turning novels to books on leadership.