When severe weather or other natural disasters hit, your Xfinity or Comcast Business services could be impacted. Comcast is prepared and ready, always making the safety of our customers and employees our top priority.
During natural disaster events — like wildfires — the two biggest impacts are power outages and damage to our network. We work around the clock and use all of our resources to restore services as quickly and as safely as possible. This also means proper planning, and we work in advance to prepare for these major weather events. We call more work crews, bring in generators, and take other steps to ensure our systems, networks, and operations centers are resilient.
Helpful Tips & Safety Precautions to Prepare for Natural Disasters
Xfinity My Account
Get updates on outages, report service interruptions, and see when your service is expected to be restored.
View live TV, get weather updates, and download shows and movies beforehand to watch offline in case you lose power.
Xfinity WiFi Hotspots
Our network-free, outdoor Xfinity WiFi hotspots are available to everyone – even if you are not an Xfinity customer.
Additional Helpful Tips & Safety Precautions
- Plug TV’s, modems, and cable boxes into a surge protector to prevent damage.
- Keep your phone dry & easily accessible.
- Keep your phone battery charged.
- Customers should always stay clear of downed power and cable lines in the interest of safety.
- Make sure emergency phone numbers & emails are programmed in your phone.
Emergency management procedures dictate that electricity must be restored first and Comcast must receive clearance that it is safe for our crews to begin any restoration work. Should customers experience a loss of service due to a power outage, local power must first be restored before Xfinity video, phone, or internet services can begin working again. For more details on how your services could be impacted during a natural disaster or severe weather and some helpful resources, please visit our Xfinity Storm Ready and Comcastn Business Storm Ready websites.
If customers have electricity but not Xfinity services, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers, & cable boxes.
In some cases, customers may have power back but not their Xfinity Services because commercial power has not been restore to our network in that area.
Sign Up to Receive Text Alerts
Log on to your account at xfinity.com/myaccount or via the My Account app and make sure your contact information is up to date. Please provide us with your mobile number so we can send you text alerts before there is an outage and afterward when your services are restored.
Download or Login to Xfinity My Account or Comcast Business My Account
- Get updates on outages, report service interruptions, and see when your service is expected to be restored. Double-check that we have the right mobile number so we can contact you quickly with updates.