The Pole Creek and Bald Mountain fires have burned more than 90,000 acres combined in Utah County. The latest from Utah County law enforcement is that approximately 6,000 people have been evacuated from an estimated 2,000 homes in multiple communities south of Provo.
Our thoughts are with the evacuees, the hundreds of firefighters and emergency workers, and members of our own Comcast family whose lives have been disrupted. Safety remains our top priority – for our customers, employees and the communities we serve.
Our network and engineering teams are working hard to sustain service in the area and prepare for future impact. At this time, there is no indication of damage to our network. As such, we want to help residents and aid workers however we can.
Comcast has opened 350 XFINITY WiFi hotspots to help residents and emergency personnel gain Internet access and stay connected throughout the areas impacted by the fires. XFINITY WiFi hotspots are available for free to anyone who needs them – including non-XFINITY customers.
For a map of XFINITY WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks and businesses, please visit: https://comca.st/2NTF4vv
Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
XFINITY Internet customers can sign in with their username and password, and they will be automatically connected at XFINITY WiFi hotspots in the future.
Non-XFINITY Internet subscribers should visit the “Not an XFINITY Internet Customer” section on the sign-in page to get started.
These XFINITY WiFi hotspots will be open through October 3. The date may be extended if necessary.
Our goal is to restore any impacted services for customers as quickly as possible and as soon as it is safe to do so. If Comcast services are down in an area because of a power outage, local power must be restored before video, phone and internet services can begin working again.
While the nature of these outages are outside of our control, we know that any outage is an inconvenience to our customers, and we will work to restore service as soon as possible.